Return & Refund Policy

Return & Refund Policy
The East Utopia Trading Company is a one-person shop powered by conviction, creativity, and print-on-demand production. Every shirt is printed to order through our fulfillment partner, CustomCat. That means no warehouse, no inventory, and no big-box margins — so our return policy is simple, transparent, and human.

If something goes wrong
If your item arrives misprinted, damaged, or not what you ordered:

  1. Take a photo — ideally with you holding the product.
  2. Email us within 10 days at eutc@eastutopiatrading.com with your order #, photo, and a brief description.
  3. We’ll confirm the issue and either replace it or refund you, whichever you prefer.

You do not need to return the product. We’d rather you donate or recycle it than waste energy shipping it back.

What we can’t take back
Because each piece is printed on demand, we can’t accept returns for:

  • Wrong size or fit (please check the size chart)
  • Slight color variations between screen and print
  • Change of mind or buyer’s remorse
  • Limited-edition or custom designs


Cancellations
Orders cannot be canceled. The nature of how those orders are processed prohibits that.

Refunds
Refunds are issued to your original payment method once verified and typically appear in 5–10 business days.

Our Basic Philosophy
We aren't Jeff Bezos. We can’t match corporate return policies, but when there is a real mistake, we’ll fix it. The Print on Demand business model has it's limitations but we aim to be straight-shooters. If there is a real problem, we want to fix it. We want you to be happy.

Summary:

  • Contact us within 10 days for real issues.
  • Include a photo and short explanation.
  • We replace or refund defective items.
  • No returns for size or preference.
  • No need to ship anything back.